Privacy Policy

Randcore (Pty) Ltd ("Randcore", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website randcore.co.za or engage with our services.

We are a South African company and comply with the Protection of Personal Information Act 4 of 2013 (POPIA). As a responsible party under POPIA, we ensure that all personal information is processed lawfully and in a reasonable manner that does not infringe on your privacy.

By using our website or services, you consent to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Contact us: Name, email address, phone number, company name, and message content via our contact forms
• Request a quote: Project requirements, budget range, and business information
• Subscribe to updates: Email address for newsletter communications
• Express investment interest: Name, contact details, investor type, and investment preferences
• Engage our services: Billing information, business registration details, and project-specific data

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent on pages, click patterns
• Location data: General geographic location based on IP address
• Referral data: How you arrived at our website

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and referral sources
• Publicly available sources for B2B marketing purposes
• Analytics providers (Google Analytics)

We use the information we collect to:

• Provide services: Deliver the technology solutions and services you have requested
• Communicate: Respond to enquiries, provide quotes, and send project updates
• Improve our offerings: Analyse website usage to enhance user experience and services
• Marketing: Send relevant information about our services (with your consent)
• Legal compliance: Meet our legal and regulatory obligations
• Security: Protect against fraudulent or illegal activity

We will not use your personal information for purposes incompatible with those listed above without obtaining your additional consent.

Under POPIA, we process your personal information based on one or more of the following legal grounds:

• Consent: You have given us explicit consent to process your information for specific purposes
• Contractual necessity: Processing is necessary to fulfil a contract with you or to take steps at your request before entering a contract
• Legal obligation: Processing is necessary for compliance with South African law
• Legitimate interests: Processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Third-party vendors who assist us in operating our business, such as hosting providers, email services, and analytics platforms. These providers are contractually bound to protect your information.

5.2 Business Partners

Where you have engaged services that involve collaboration with our technology partners, we may share relevant project information with your consent.

5.3 Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property

5.4 Cross-Border Transfers

Some of our service providers may be located outside South Africa. Where we transfer personal information across borders, we ensure adequate safeguards are in place as required by POPIA Section 72.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure hosting infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

As a data subject under POPIA, you have the following rights:

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage.

8.1 Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of our website.

8.3 Google Analytics

We use Google Analytics to collect anonymous usage data. Google Analytics uses cookies to track interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Post a notice on our website
• Where appropriate, notify you directly via email

We encourage you to review this policy periodically to stay informed about how we protect your information.